Southern Cross Ag Machinery warrants all our products against defective workmanship and, or materials for a period of twelve (12) months from the date of purchase.
A three-year extended warranty program applies to gearboxes supplied with the following products; slashers, finishing mowers and post-hole diggers sold from June 25th 2009. For attachments used in commercial enterprises the Warranty period is six (6) months on all components with the exception of components that are not included as per the detailed listed in the next paragraph. Proof of purchase plus proof of the defect will be required and must be received by Southern Cross Ag Machinery within seven days of product failure and prior to the end of the twelve (12) month period from date of purchase. A Warranty Claim Form MUST be lodged through the Dealer where the item was purchased. A Warranty Claim Number will be issued. Work commenced without a Claim Number issued and therefore warranty approval will not be covered by Southern Cross Ag Machinery.
Southern Cross Ag Machinery takes no responsibility for the repair of any products rendered defective or damaged through normal wear and tear or incorrect use of the product. Southern Cross Ag Machinery does not provide warranty on any cutting blades, hammers, shackle flails, “y” blades, tilling / hoe blades, rippers, scarifiers, wearing skids, tynes, tyres, clutch plates, friction plates, V-belts and Post Hole Digger cutting bits.
Southern Cross Ag Machinery does not provide warranty on any products that have undergone modification. Southern Cross Ag Machinery reserves the right to determine whether the product is defective. Southern Cross Ag Machinery does not accept responsibility for any product, which is damaged in transit. Faulty parts may need to be returned to Southern Cross Ag Machinery as part of the Warranty process freight costs each way will be paid by the owner / purchaser of the product. Purchasers, dealers or agents of the Southern Cross Ag Machinery product are not authorised to give warranty on behalf of Southern Cross Ag Machinery. Claims will only be recognised, if lodged as outlined below in the Warranty Process. Any work commenced without Southern Cross Ag Machinery approval will not be honoured.
Product specifications are subject to change due to our company’s policy of improvement. Design changes and improvements maybe made by Southern Cross Ag Machinery whenever it believes the effectiveness of its products can be improved. Southern Cross Ag Machinery has no obligation to incorporate any improvements to products, which are currently in service or have been supplied.